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Appendix LOCAL GOVERNMENT SERVICE CHARTER233ANNEXURE The Service Charter Preamble We, the parties in the South African Local Government Bargaining Council (SALE) representing the Employees and Employers
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By having a service charter, it ensures transparency, accountability, and a standardized process for obtaining services from the local government.
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The local government service charter is a document that outlines the services provided by a local government to its residents, along with the standards of quality, timelines, and ways to access those services.
Local government authorities are required to file the local government service charter.
The local government service charter can be filled out by providing information on the services offered, service standards, service delivery methods, and contact details for inquiries.
The purpose of the local government service charter is to improve transparency, accountability, and service delivery to residents by setting clear expectations and standards for local government services.
The local government service charter should include information on services provided, service standards, service delivery methods, and contact information for inquiries.
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