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2019
Prior Authorization and Appeals Guide
Medicare Advantage PPO (MA PPO)
Medicare Advantage HMO (MA HMO)Page 1 of 30
IN×ZZ44NR Effective 01/23/19Table of Contents
Authorization Requirements
Authorization
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How to fill out prior authorization and appeals

How to fill out prior authorization and appeals
01
To fill out a prior authorization form, follow these steps:
02
Obtain the necessary prior authorization form from your healthcare provider or insurance company.
03
Fill in your personal information, including your name, date of birth, and insurance identification number.
04
Provide details about the medication, treatment, or service for which you are seeking prior authorization. Include the name, dosage, frequency, and duration.
05
Attach any supporting documentation, such as medical records, test results, or physician's notes, to substantiate the need for prior authorization.
06
Review the form for completeness and accuracy before submitting it.
07
Submit the completed form to your healthcare provider or insurance company as instructed. Keep a copy for your records.
08
To file an appeal, follow these steps:
09
Review the denial letter or explanation of benefits provided by your insurance company.
10
Understand the reason for denial and gather additional information or supporting documents that address the specific reason for denial.
11
Complete an appeals form, if provided by your insurance company, or draft a written appeal letter.
12
Clearly state the reason for your appeal and make a case for why the denial should be overturned. Provide any relevant medical evidence or expert opinions.
13
Attach copies of any supporting documents that strengthen your appeal.
14
Review the appeal form or letter for accuracy and completeness before submitting it.
15
Submit the appeal form or letter to your insurance company as instructed. Keep a copy for your records.
Who needs prior authorization and appeals?
01
Prior authorization and appeals are commonly required by individuals who:
02
- Wish to receive certain medications, treatments, or services that may require additional approval from their insurance company to be covered.
03
- Have received a denial from their insurance company for a particular medication, treatment, or service and want to challenge the decision.
04
- Seek reimbursement for a medication, treatment, or service that they have already paid for out-of-pocket.
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What is prior authorization and appeals?
Prior authorization is the process of getting approval from a health insurance company before receiving certain medical services or treatments. Appeals are the process of challenging a health insurance company's decision to deny coverage for a medical service or treatment.
Who is required to file prior authorization and appeals?
Healthcare providers and patients may be required to file prior authorization and appeals depending on the insurance policy and the specific medical service or treatment being requested.
How to fill out prior authorization and appeals?
Prior authorization and appeals forms can usually be obtained from the health insurance company or healthcare provider. The forms must be filled out completely and accurately, providing all necessary information and supporting documentation.
What is the purpose of prior authorization and appeals?
The purpose of prior authorization is to control healthcare costs and ensure appropriate use of medical services. Appeals are intended to provide a way for patients and healthcare providers to challenge insurance coverage decisions.
What information must be reported on prior authorization and appeals?
Prior authorization and appeals forms typically require information such as patient demographics, healthcare provider information, diagnosis codes, procedure codes, medical records, and supporting documentation.
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