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Dial Before You Dig028 9055 5819Foreword This booklet has been prepared and issued by Phoenix Natural Gas Ltd (PNG) to assist those involved in excavation works in the vicinity of underground gas
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How to fill out dial before you dig

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How to fill out dial before you dig

01
Begin by locating the Dial Before You Dig service in your area. Visit their website or call their hotline for more information.
02
Provide the necessary information such as your contact details, the location of the excavation, and the date you plan to dig.
03
Wait for the confirmation from Dial Before You Dig. They will assess your request and conduct a search for any underground utilities in the area.
04
Once you receive the information from Dial Before You Dig, review the report carefully. It will outline the location and depth of any underground utilities that may pose a risk during excavation.
05
If there are any conflict areas identified in the report, contact the respective utility providers to discuss the necessary precautions and procedures.
06
Before you start digging, ensure that you have all the required safety equipment such as safety goggles, gloves, and a hard hat.
07
Use the information provided by Dial Before You Dig to mark the location of any underground utilities using flags or paint.
08
Take caution while digging and work slowly to avoid any potential damage to underground utilities.
09
If you encounter any unexpected underground utilities while digging, stop immediately and contact the respective utility provider for further guidance.
10
Once the excavation is complete, fill out the necessary documentation to inform Dial Before You Dig about the completion of the project.

Who needs dial before you dig?

01
Anyone who plans to excavate or dig in a specific area needs to use Dial Before You Dig.
02
This includes homeowners, contractors, construction workers, landscapers, and anyone else involved in digging activities.
03
Dial Before You Dig helps to prevent accidental damage to underground utilities such as water pipes, gas lines, electricity cables, and telecommunication infrastructure.
04
By using Dial Before You Dig, individuals and organizations can ensure the safety of their excavation projects and avoid costly repairs, service disruptions, and potential accidents.
05
It is a legal requirement in many countries to contact Dial Before You Dig before commencing any digging activity to maintain the integrity of underground infrastructure and public safety.
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Dial Before You Dig is a free national referral service designed to assist in preventing damage to Australia’s vast infrastructure networks which provide essential services we use every day.
Anyone planning to excavate or dig on public or private property is required to file a Dial Before You Dig request.
To fill out Dial Before You Dig, you can visit their website and submit an online request with details of your planned excavation.
The purpose of Dial Before You Dig is to protect underground infrastructure and prevent damage during excavation activities.
Information such as the location of the excavation, the type of work to be done, and contact details of the person responsible must be reported on Dial Before You Dig.
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