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COMPLAINTS CODE OF PRACTICEWERE ALWAYS WORKING HARD TO MAKE SURE YOUR EXPERIENCE WITH EE IS AS GOOD AS POSSIBLE. BUT IF SOMETHING HAS FALLEN BELOW THE STANDARDS YOU EXPECT, WE HAVE A COMPLAINTS PROCEDURE
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01
Start by reading the complaints code of practice document to understand its purpose and requirements.
02
Identify the specific complaint that needs to be addressed according to the code of practice.
03
Gather all relevant information and documents related to the complaint, such as emails, contracts, or other supporting evidence.
04
Follow the prescribed format or template provided by the code of practice for filing the complaint.
05
Clearly and concisely describe the nature of the complaint, including dates, individuals involved, and any desired outcomes.
06
Provide all necessary contact information, such as name, address, phone number, and email, for both the complainant and the organization being complained against.
07
Attach any supporting documents or evidence that may strengthen the complaint.
08
Review the filled-out complaint form for accuracy and completeness.
09
Submit the complaint according to the designated process or channel specified in the code of practice.
10
Follow any further instructions or procedures provided by the code of practice to ensure the complaint is properly handled.

Who needs complaints code of practice?

01
The complaints code of practice is beneficial for various stakeholders, including:
02
- Consumers or customers who have experienced unsatisfactory products, services, or experiences.
03
- Organizations or businesses that want to provide a clear and transparent process for handling complaints.
04
- Regulatory bodies or government agencies that oversee consumer protection and need a framework to ensure fair practices and resolution of complaints.
05
- Mediators, arbitrators, or dispute resolution professionals who need a reference document to guide their interventions and decisions.
06
- Legal professionals who may refer to the complaints code of practice for relevant guidelines and regulations.
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Complaints code of practice is a set of guidelines and rules that organizations must follow when handling customer complaints.
All companies or organizations that provide goods or services to customers are required to file complaints code of practice.
Companies can fill out complaints code of practice by documenting their procedures for handling complaints, including how complaints are received, investigated, and resolved.
The purpose of complaints code of practice is to ensure that customers' complaints are handled fairly, efficiently, and effectively.
Companies must report on the number of complaints received, how they were handled, and any outcomes or resolutions.
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