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Registered Training Organization Complaints Handling Procedure Purpose: This documents describes the procedure for managing student parent, employer negative feedback and complaints relating to training

How to fill out registered training organisation complaints

How to fill out registered training organisation complaints

1. Start by identifying the issue or problem you have with the registered training organisation (RTO).
2. Collect all relevant documents, such as enrollment forms, receipts, and communication records with the RTO.
3. Contact the RTO's complaints department or designated contact person, and inform them about your complaint.
4. Clearly explain the issue you have faced and provide all necessary details and evidence to support your complaint.
5. Follow the RTO's complaint resolution process, which may include filling out a formal complaint form.
6. Allow the RTO to investigate your complaint and provide them with any additional information they may require.
7. If you are dissatisfied with the RTO's response or resolution, you can escalate your complaint to relevant regulatory bodies, such as the Australian Skills Quality Authority (ASQA) or the Training Accreditation Council (TAC).
8. Cooperate with any investigations or follow-ups by the regulatory bodies to ensure your complaint is properly addressed and resolved.
9. Keep records of all correspondence and communications related to your complaint for future reference.
10. Monitor the progress of your complaint and follow up with the relevant parties until a satisfactory resolution has been achieved.

Who needs registered training organisation complaints?

1. Anyone who has encountered issues or problems with a registered training organisation (RTO) may need to file a complaint.
2. This can include current or former students, job seekers, employers, or any other stakeholders who have been directly or indirectly affected by the RTO's services or conduct.
3. Filing a complaint allows individuals or organizations to highlight any concerns they have and seek resolution or disciplinary actions against the RTO if necessary.

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What is registered training organisation complaints?

Registered training organisation complaints are grievances or concerns raised by individuals or organizations regarding the services or practices of a training organization that is registered with the relevant regulatory body.

Who is required to file registered training organisation complaints?

Anyone who has a complaint or concern about a registered training organization can file a complaint, including students, staff, employers, or members of the public.

How to fill out registered training organisation complaints?

To file a registered training organisation complaint, individuals must typically complete a complaint form provided by the relevant regulatory body, outlining the details of the complaint and any supporting evidence.

What is the purpose of registered training organisation complaints?

The purpose of registered training organisation complaints is to address issues or misconduct within training organizations, ensure compliance with regulations, and improve the quality of education and training provided.

What information must be reported on registered training organisation complaints?

Registered training organisation complaints should include details of the issue or concern, relevant dates, names of individuals involved, any supporting documents or evidence, and contact information of the complainant.