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RFSM18 District Event 1CAREER CLUSTER Hospitality and Tourism CAREER PATHWAY Restaurant and Food and Beverage Services INSTRUCTIONAL AREA Communication Skills and Customer RelationsRESTAURANT AND
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To fill out communication skills, write down examples of situations where you effectively communicated with others, such as resolving conflicts, collaborating on a project, or providing clear instructions. Include specific details about the communication techniques you used and the positive outcomes that resulted.
02
To fill out customer skills, list experiences where you successfully interacted with customers, such as assisting them with their inquiries, resolving their issues, or upselling products. Highlight your ability to empathize, problem-solve, and provide exceptional customer service.
03
In both cases, provide quantifiable results if possible to showcase the impact of your communication and customer skills.

Who needs communication skills and customer?

01
Communication skills are needed by individuals in various professions such as sales representatives, managers, teachers, customer service representatives, public relations specialists, and leaders. Effective communication is crucial for building relationships, resolving conflicts, and conveying ideas.
02
Customer skills are needed by professionals in customer service, retail, hospitality, sales, and any role where interaction with customers is involved. This includes customer service representatives, sales associates, receptionists, waitstaff, and support staff. Having strong customer skills is essential for delivering excellent service, building customer loyalty, and increasing customer satisfaction.
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Communication skills and customer refers to the ability to effectively interact with clients or customers and convey information clearly and efficiently.
Anyone who interacts with clients or customers in a professional setting may be required to demonstrate communication skills and customer service.
Communication skills and customer service can be demonstrated through training, experience, and feedback from clients or customers.
The purpose of communication skills and customer service is to ensure positive interactions with clients or customers, leading to satisfaction and loyalty.
Information such as communication techniques, problem-solving skills, and conflict resolution strategies may be reported on communication skills and customer service.
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