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877.809.5515 www.knowingmore.com info knowing more. Coma Communications Module:WORKING WITH DIFFICULT AND COMBATIVE PEOPLE 19982014 May be copied for use within each physical location that purchases
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01
Maintain your composure and remain calm.
02
Listen actively to what the difficult and combative person is saying.
03
Try to understand their perspective and identify any underlying issues.
04
Choose your words carefully and avoid escalating the situation.
05
Use empathy and try to validate their feelings.
06
Set clear boundaries and assertively communicate your own needs.
07
Keep the focus on the problem at hand and avoid personal attacks.
08
Look for potential compromises or solutions that could satisfy both parties.
09
Seek support from a neutral third-party if necessary, like a mediator or supervisor.
10
Take care of yourself and practice self-care after dealing with difficult and combative people.

Who needs difficult ampamp combative people?

01
Anyone who interacts with difficult ampamp combative people may benefit from learning how to handle them effectively.
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This includes individuals in customer service roles, managers dealing with challenging employees, or anyone involved in conflict resolution.
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Difficult and combative people are individuals who are uncooperative, argumentative, or hostile in their interactions with others.
Any individual, organization, or institution that encounters difficult and combative people may be required to file a report.
Difficult and combative people reports should be filled out with detailed descriptions of the behavior observed, any relevant interactions, and any actions taken.
The purpose of filing reports on difficult and combative people is to document and address behavior that may be disruptive or harmful.
Reports on difficult and combative people should include details such as the date, time, location, individuals involved, and a description of the behavior.
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