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Exhibit L.1 January 2019Call Process ManualRevised March 2016 100 Edgewood Avenue, NE, Suite 1600, Atlanta, GA 30303 4045891977 fax 4045211980 www.elcases.orgOffice of the Bishop Contact Informational

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What is call process manual?

The call process manual is a document that outlines the procedures and steps involved in handling phone calls within an organization.

Who is required to file call process manual?

Any organization that handles a high volume of phone calls or has specific call handling procedures in place is required to file a call process manual.

How to fill out call process manual?

Call process manuals can be filled out by documenting the steps involved in answering calls, transferring calls, taking messages, and any other call handling procedures.

What is the purpose of call process manual?

The purpose of a call process manual is to ensure that all employees are aware of the procedures for handling phone calls, leading to consistent and efficient call handling.

What information must be reported on call process manual?

Information that must be reported on a call process manual includes call handling procedures, contact information for key personnel, and any specific protocols for handling different types of calls.

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