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Policy & Procedure ManualCourtesy Transportation ProgramCourtesy Transportation Program FCA US recognizes that building a solid relationship with your customers is vital to the long term success of
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Customer service is the support and assistance provided to customers before, during, and after a purchase or interaction with a company.
All companies that offer products or services to customers are required to provide customer service.
Customer service can be filled out by having dedicated customer service representatives who can address inquiries, complaints, and provide assistance to customers.
The purpose of customer service is to ensure customer satisfaction, address issues, and build a positive relationship between the company and its customers.
Information about customer inquiries, complaints, resolutions, and feedback must be reported on all about customer service.
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