Get the free Deal with customer queries and complaints in a retail ... - VTCT
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Deal with
customer queries
and complaints
in a retail
environment
UV21384
F/503/5687
Learner name:Learner number:VCT is the specialist awarding body for the Hairdressing, Beauty Therapy, Complementary
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How to fill out deal with customer queries
How to fill out deal with customer queries
01
Listen to the customer's query attentively and patiently.
02
Ask clarifying questions to understand the problem better.
03
Provide accurate information and solutions to the customer.
04
Use positive language and empathize with the customer's situation.
05
Ensure all necessary documentation is filled out correctly and promptly.
06
Follow up with the customer to ensure their satisfaction.
07
Continuously improve personal communication and problem-solving skills.
08
Stay calm and professional, even in difficult situations.
09
Seek assistance from seniors or colleagues if needed.
10
Maintain confidentiality and respect customer privacy.
Who needs deal with customer queries?
01
Customer service representatives
02
Sales professionals
03
Support staff
04
Service industry employees
05
Business owners
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What is deal with customer queries?
Dealing with customer queries involves addressing and resolving any questions or concerns that customers may have regarding products or services.
Who is required to file deal with customer queries?
Customer service representatives or departments are typically responsible for handling and filing deals with customer queries.
How to fill out deal with customer queries?
Dealing with customer queries can be filled out by providing accurate and timely responses to customer inquiries through various communication channels such as phone, email, or chat.
What is the purpose of deal with customer queries?
The purpose of dealing with customer queries is to ensure customer satisfaction, loyalty, and retention by addressing their concerns and providing solutions.
What information must be reported on deal with customer queries?
Deal with customer queries should include details of the customer inquiry, steps taken to resolve it, and any follow-up actions needed.
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