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COMPLAINTS POLICY AND PROCEDUREReference: Issue Number: Issue Date: Review Date: Approved by:Delta/EM/DM 4.0 September 2019 September 2021 Trust BoardCONTENTS 1.ROLES AND RESPONSIBILITIES ...................................................................................................................
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To fill out a complaints policy and procedure, follow these steps:
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Start by reviewing the current policy and procedure in place, if there is one.
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Identify any areas that need improvement or updates.
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Determine the format and structure you want for the policy and procedure.
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Include a clear definition of what constitutes a complaint.
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Outline the steps that should be taken when receiving a complaint, including who should be notified and what documentation should be collected.
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Specify the timeline for investigating and resolving complaints.
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Clearly state the consequences for violating the policy and procedure.
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Ensure that the policy and procedure comply with all applicable laws and regulations.
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Review the completed policy and procedure with relevant stakeholders before finalizing it.
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Who needs complaints policy and procedure?

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Any organization or business that deals with customers, clients, or other stakeholders could benefit from having a complaints policy and procedure.
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It is particularly important for industries that provide services or handle sensitive information, such as healthcare, finance, or legal services.
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By having a clear policy and procedure in place, organizations can effectively handle and address complaints, improving customer satisfaction and preventing potential legal issues.
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Additionally, it demonstrates a commitment to transparency and accountability, which can enhance the organization's reputation and trustworthiness.
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Complaints policy and procedure outline the steps and guidelines for addressing and resolving complaints within an organization.
All employees and stakeholders within the organization are required to adhere to and file complaints policy and procedure.
Complaints policy and procedure can be filled out by following the designated form or template provided by the organization, and ensuring all relevant information is included.
The purpose of complaints policy and procedure is to provide a structured process for addressing and resolving complaints in a fair and efficient manner.
Information that must be reported on complaints policy and procedure includes details of the complaint, individuals involved, steps taken to address the complaint, and resolution outcomes.
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