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FinalFinalI. Overview A. EMAEcoFOCI GOA Project Survey September 23 October 11, 2013, B. Service Level Agreements: Of the 19 WAS scheduled for this project, 11 WAS are funded by the program (FY14)
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A service-level agreement (SLA) is a commitment between a service provider and a client. Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user.
Service providers and clients are required to file service-level agreements.
To fill out a service-level agreement, both the service provider and the client must agree on specific aspects such as quality, availability, and responsibilities of the service.
The purpose of a service-level agreement is to clarify expectations and responsibilities between a service provider and a client.
A service-level agreement must include details about the quality, availability, and responsibilities of the service.
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