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What happens after you make a complaint to the Health and Disability Commissioner? Easy Ready have rights when you use a health or disability service in New Zealand. These rights are called the Code
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01
Start by gathering all the necessary information about your complaint, such as dates, names, and any supporting evidence.
02
Identify the relevant authority or organization where you should address your complaint. This could be a company, government agency, or institution.
03
Use a formal tone and language when writing your complaint. Be clear, concise, and specific about the issue you are facing.
04
Begin your complaint by addressing the appropriate recipient, whether it is a specific person or a department.
05
Provide a brief introduction explaining the purpose of your complaint and why you are writing it.
06
Present your complaint in a point-by-point manner, detailing each issue you encountered and any relevant incidents or interactions.
07
Include any supporting evidence, such as documents, emails, or photographs, to strengthen your case.
08
Clearly state your desired outcome or resolution. You can suggest potential solutions or actions that you believe would address the issue.
09
Conclude your complaint by expressing your expectation for a timely response and thanking the recipient for their attention.
10
Double-check your complaint for any errors or grammatical mistakes before submitting it.
11
Keep a copy of your complaint for your records and consider sending it via certified mail or email to ensure it is received.

Who needs making a complaint about?

01
Anyone who has faced a negative experience, mistreatment, or dissatisfaction with a product, service, company, government agency, or any other entity can make a complaint. Complaints are often made to seek resolution, seek compensation or refunds, report misconduct, or bring attention to an issue that requires action or improvement.
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Making a complaint is about reporting a grievance or concern about a particular issue.
Any individual who has a complaint or concern can file a complaint.
You can fill out a complaint form provided by the organization or submit your complaint in writing.
The purpose of making a complaint is to address and resolve issues, grievances, or misconduct.
The information reported should include details about the issue, any supporting evidence, and contact information.
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