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Genesis Care My Support Information Guide for Preengage Premise Updated January 2019Table of Contents Page About the Information Guide Genesis Knowledge Network Quick Tips: What to do My Support Login

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How to fill out genesys knowledge network purecloud

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Step 1: Log in to your Genesys Knowledge Network PureCloud account.

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Step 2: Navigate to the 'Knowledge' tab.

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Step 3: Click on 'Create' to start creating a new article or select an existing article to edit.

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Step 4: Fill out the necessary information such as article title, categories, and tags.

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Step 5: Write the content of the article using the provided text editor.

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Step 6: Add any relevant images or attachments if needed.

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Step 7: Review and make any necessary edits to the article.

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Step 8: Click on 'Publish' to make the article available on Genesys Knowledge Network PureCloud.

Who needs genesys knowledge network purecloud?

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Genesys Knowledge Network PureCloud is useful for companies and organizations that want to provide a centralized platform for knowledge sharing and access. It is especially beneficial for customer support teams, contact centers, and help desks that need to provide accurate and up-to-date information to their agents or customers. By using Genesys Knowledge Network PureCloud, these entities can streamline their knowledge management process and improve the efficiency and effectiveness of their customer service.

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What is genesys knowledge network purecloud?

Genesys Knowledge Network PureCloud is a cloud-based knowledge management platform that allows organizations to create, manage, and share knowledge articles with employees and customers.

Who is required to file genesys knowledge network purecloud?

Organizations that use Genesys Knowledge Network PureCloud for knowledge management are required to file and maintain the necessary data.

How to fill out genesys knowledge network purecloud?

To fill out Genesys Knowledge Network PureCloud, users can create new knowledge articles, update existing articles, assign permissions, and organize content efficiently.

What is the purpose of genesys knowledge network purecloud?

The purpose of Genesys Knowledge Network PureCloud is to provide a centralized platform for the creation, storage, and sharing of knowledge articles to improve customer support and employee training.

What information must be reported on genesys knowledge network purecloud?

Information such as knowledge article titles, content, metadata, authorship, version history, and usage statistics must be reported on Genesys Knowledge Network PureCloud.

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