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Genesis×Precious
My×Support×Information×GuideUpdated×January×2018Table of Contents
Page About the Information Guide3 Managing Support Cases Quick Tips: What to do4 Reopening a Closed Case25
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What is purecloud services and supportgenesys?
PureCloud Services and SupportGenesys refer to the customer support services provided by Genesys for their cloud-based contact center solution, PureCloud.
Who is required to file purecloud services and supportgenesys?
Organizations using Genesys PureCloud are required to report their usage and support needs.
How to fill out purecloud services and supportgenesys?
PureCloud services and supportGenesys are usually filled out through an online portal provided by Genesys.
What is the purpose of purecloud services and supportgenesys?
The purpose of PureCloud services and SupportGenesys is to ensure that customers receive the necessary assistance and support for their Genesys PureCloud usage.
What information must be reported on purecloud services and supportgenesys?
Users are typically required to report information on their PureCloud usage, support needs, and any issues they are experiencing.
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