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InfoVista Customer Support Quality Charter for CustomersDate: January 2016 Version: 5.6Author: Sandrine Faucher1 Table of Content1TABLE OF CONTENT ......................................................................................................................................
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How to fill out technical support reference guide

01
To fill out a technical support reference guide, follow these steps:
02
Start by collecting all the necessary information about the technical support request.
03
Begin by providing the basic details of the issue, such as the customer's name, contact information, and specific product or service they are experiencing difficulties with.
04
Next, ask the customer to provide a detailed explanation of the problem they are facing. Encourage them to include any error messages or specific steps that led to the issue.
05
Ask the customer to provide any relevant supporting materials, such as screenshots or log files, to help the technical support team understand the problem better.
06
Document the steps taken by the customer to troubleshoot the issue before contacting technical support. This will help the support team identify any potential solutions that have already been attempted.
07
If applicable, include information about the customer's software or hardware configuration that may be relevant to the issue.
08
It is important to record the date and time of the support request to prioritize and track response times.
09
Finally, ensure that all the required fields in the technical support reference guide are filled out accurately before submitting it to the technical support team.

Who needs technical support reference guide?

01
The technical support reference guide is needed by anyone who encounters technical issues with a particular product or service and seeks assistance from the technical support team.
02
This guide is useful for both customers who require support and the technical support team themselves.
03
Customers can use the reference guide to provide a detailed account of their technical problem, making it easier for the support team to understand and address the issue effectively.
04
The technical support team relies on the reference guide to gather the necessary information to troubleshoot and resolve customer issues in a timely manner.
05
Therefore, anyone who requires technical support or is responsible for providing technical support can benefit from using the technical support reference guide.
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The technical support reference guide is a document that provides information on how to troubleshoot technical issues or problems.
Companies or individuals who provide technical support services are required to file a technical support reference guide.
The technical support reference guide can be filled out online or submitted through a designated portal provided by the regulatory body.
The purpose of the technical support reference guide is to ensure that companies or individuals providing technical support services have a standardized way of troubleshooting technical issues.
The technical support reference guide must include information on common technical issues, troubleshooting steps, and contact information for technical support personnel.
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