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UNIVERSITY TECHNOLOGICAL EQUINOCCIALDIRECCIN DE EXTENSION UNIVERSITARIACourse of English For Customer ServicePrepared by: M.Sc. Amparo Penalty Contributor: M.Sc. Olga Creatable OF CONTESTABLE OF CONTENTS
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Step 1: Greet the customer politely.
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Step 2: Listen carefully to the customer's issue or request.
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Step 3: Respond empathetically and with patience.
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Step 4: Use clear and concise language, avoiding jargon or technical terms.
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Who needs english for customer service?

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Customer service representatives who interact with English-speaking customers.
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Staff members working in international companies or organizations.
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Employees in the hospitality and tourism industry dealing with English-speaking guests.
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Call center agents handling English-speaking callers.
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Retail employees assisting English-speaking customers.
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Individuals pursuing a career in customer service and aiming to improve their English skills.
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English for customer service refers to the language used to communicate with customers in order to provide assistance or support.
Companies or organizations that provide customer service in English-speaking regions are required to use English for customer service.
To fill out English for customer service, one must ensure clear and effective communication with customers in English.
The purpose of English for customer service is to facilitate communication between customers and service providers who speak English.
The information reported on English for customer service may include customer inquiries, feedback, complaints, and resolutions.
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