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SERVING LIMITED ENGLISH PROFICIENT CLIENTS A Procedure Manual for Neighborhood Legal Services Intake Staff and Advocates2014 Neighborhood Legal Services, Inc. With Acknowledgement to the Legal Aid
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01
Identify the language barriers that limited English proficient individuals may face.
02
Provide translated materials and resources in multiple languages.
03
Offer interpretation services for effective communication with limited English proficient individuals.
04
Use plain language and avoid complex terminology or jargon.
05
Train staff on cultural competency and effective communication strategies.
06
Ensure that language access policies and procedures are in place and followed.
07
Encourage feedback from limited English proficient individuals to improve services.

Who needs serving limited english proficient?

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Government agencies
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Healthcare providers
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Social service organizations
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Educational institutions
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Serving Limited English Proficient (LEP) means providing language assistance services to individuals who have limited ability to read, speak, write, or understand English.
Certain organizations that receive federal funding are required to file Serving LEP reports, such as healthcare providers, educational institutions, and government agencies.
To fill out Serving LEP reports, organizations must collect data on the language needs of their LEP population and report on the language assistance services provided.
The purpose of Serving LEP reports is to ensure that organizations are effectively communicating with and providing services to individuals with limited English proficiency in compliance with federal regulations.
Organizations must report on the number of LEP individuals served, the languages spoken, the types of language assistance provided, and any challenges faced in providing language services.
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