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Genesis Pulse Help
Genesis Pulse 9.0.011/22/2019Table of Contents
Genesis Pulse Help3Getting started5Keyboard Navigation
Dashboards and Wallboard
Dashboard and Wallboard examples11
12
19Popular Reports23Standard
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Genesys Pulse 9 is a reporting tool used to monitor and analyze call center performance.
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Call center managers or administrators are usually required to file Genesys Pulse 9 reports.
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The purpose of Genesys Pulse 9 is to provide insights into call center operations and identify areas for improvement.
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Information such as call volume, average handling time, service level, and agent performance metrics must be reported on Genesys Pulse 9.
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