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LBA PROFESSIONAL DEVELOPMENT WEBINAREndorsements AZ (Webinar) March 25, 2019 3:30pm 5:00pm Having an understanding of endorsements and handling checks is crucial to making sound check cashing decisions.
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How to fill out coaching tellers to excellence
How to fill out coaching tellers to excellence
01
Start by setting clear expectations for what excellence looks like in your coaching tellers. Clearly define the desired behaviors, skills, and goals.
02
Develop a coaching plan that includes specific objectives and strategies for helping your tellers reach excellence. Outline the steps and timelines for implementation.
03
Provide training and resources to support your tellers in developing the necessary skills and knowledge. Offer workshops, online courses, or other forms of professional development.
04
Regularly observe and provide feedback to your tellers. Use a coaching model that focuses on strengths and areas for improvement.
05
Use performance data to identify areas where your tellers may need additional support or improvement. Analyze metrics like customer satisfaction, accuracy, and efficiency.
06
Encourage open communication and collaboration among your tellers. Create a supportive environment where they feel comfortable seeking feedback and sharing best practices.
07
Set goals and track progress towards excellence. Help your tellers set realistic and achievable targets, and regularly review their progress towards those goals.
08
Recognize and reward excellence. Celebrate achievements and acknowledge the efforts and growth of your tellers.
09
Continuously evaluate and adjust your coaching approach. Stay updated on industry best practices and adapt your strategies as needed.
Who needs coaching tellers to excellence?
01
Coaching tellers to excellence is beneficial for:
02
- Bank managers who want to enhance the performance and customer service skills of their tellers.
03
- Teller supervisors or team leaders responsible for coaching and developing tellers.
04
- Tellers who strive to improve their skills and provide exceptional service to customers.
05
- Financial institutions aiming to differentiate themselves and promote excellence in customer experience.
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What is coaching tellers to excellence?
Coaching tellers to excellence is the process of guiding and training bank tellers to perform their duties at a high level of efficiency and customer service.
Who is required to file coaching tellers to excellence?
Bank managers or supervisors are typically responsible for filing coaching tellers to excellence.
How to fill out coaching tellers to excellence?
Coaching tellers to excellence forms usually require inputting the teller's name, areas of improvement, action plan, and performance goals.
What is the purpose of coaching tellers to excellence?
The purpose of coaching tellers to excellence is to improve the performance and service delivery of bank tellers.
What information must be reported on coaching tellers to excellence?
Information such as the teller's name, performance feedback, coaching notes, and action items must be reported on coaching tellers to excellence.
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