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CUSTOMER OMBUDSMAN ANNUAL REPORT EDP 2016OMBUDSMANS ANNUAL REPORT 1I am pleased to present the Annual Report of the activities carried out in 2016, a year marked by many changes in Portuguese society,

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How to fill out customer ombudsmans annual report

01

Start by gathering all the necessary information and documentation required for the report.

02

Provide a detailed description of the customer ombudsman's role and responsibilities.

03

Include a summary of any significant complaints or issues raised by customers during the reporting period.

04

Provide an overview of the steps taken by the customer ombudsman to address these complaints or issues.

05

Include any recommendations or suggestions for improvement based on the customer ombudsman's findings.

06

Summarize any key statistics or data related to the customer ombudsman's activities, such as the number of complaints received or resolved.

07

Ensure that the report is clear, concise, and easy to understand for the intended audience.

08

Proofread and edit the report for any errors or inconsistencies before finalizing it.

09

Submit the completed customer ombudsman's annual report to the appropriate department or organization.

Who needs customer ombudsmans annual report?

01

Any company or organization that has a customer ombudsman or similar role can benefit from the customer ombudsman's annual report.

02

Internal stakeholders, such as senior management or the board of directors, may use the report to assess the effectiveness of the customer ombudsman and make informed decisions.

03

External stakeholders, such as customers, regulatory bodies, or industry associations, may review the report to evaluate the company's commitment to customer satisfaction and dispute resolution.

04

Government agencies or consumer protection organizations may also require the annual report to ensure compliance with relevant laws and regulations.

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What is customer ombudsmans annual report?

The customer ombudsman's annual report is a document that summarizes the activities and findings of the ombudsman in relation to customer complaints and disputes.

Who is required to file customer ombudsmans annual report?

Companies or organizations that have a designated customer ombudsman are required to file the annual report.

How to fill out customer ombudsmans annual report?

The annual report should be completed with detailed information on the number of complaints received, resolved, and outstanding, as well as any trends or patterns identified.

What is the purpose of customer ombudsmans annual report?

The purpose of the annual report is to provide transparency and accountability regarding the ombudsman's activities and to identify areas for improvement in customer service.

What information must be reported on customer ombudsmans annual report?

Information such as the number and types of complaints received, outcomes of complaints, recommendations made, and any systemic issues identified must be included in the annual report.

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