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MakingEveryContactCount:Evaluation
oftheuseofMECCwithintheoutpatient
MSKPhysiotherapyserviceandBury
IntegratedMSKServiceatFairfield
GeneralHospital, partoftheBuryand
RochdaleCareOrganisationwhichispart
oftheNorthernCareAllianceGroup
Cooper
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What is making every contact count?
Making every contact count is a program designed to track and prioritize interactions with customers or clients.
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Anyone who interacts or engages with customers or clients as part of their job is required to file making every contact count.
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To fill out making every contact count, one needs to log all interactions with customers or clients, including the date, time, purpose, and outcome of the interaction.
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The information to be reported on making every contact count includes the date, time, purpose, and outcome of each interaction with customers or clients.
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