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QUALITY ASSURANCE PROJECTOR TRAINING SERIESImproving Interpersonal Communication Between Healthcare Providers and Clients Instructor ManualCenter for Human Services 7200 Wisconsin Avenue, Suite 600
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01
Identify your communication style and the areas that need improvement.
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Practice active listening by paying attention, asking questions, and paraphrasing to ensure understanding.
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Use nonverbal cues such as maintaining eye contact, using open body language, and nodding to show interest and attentiveness.
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Be aware of your emotions and manage them effectively to prevent negative impacts on communication.
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Develop empathy by putting yourself in the other person's shoes and understanding their perspective.
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Be clear and concise in your communication, using appropriate language and avoiding jargon or technical terms.
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Be patient and allow the other person to express themselves fully without interrupting or rushing the conversation.
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Provide constructive feedback rather than criticism, focusing on specific behaviors and offering suggestions for improvement.
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Resolve conflicts through effective negotiation, compromise, and finding win-win solutions.
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Continuously work on developing and maintaining positive relationships with others.

Who needs improving interpersonal communication between?

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Individuals who have difficulty expressing their thoughts and emotions clearly.
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Individuals who struggle with active listening and understanding others' perspectives.
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Anyone looking to enhance their interpersonal skills and build better connections with others.
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Those who want to improve teamwork and collaboration in the workplace.
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People who desire to reduce communication barriers and enhance mutual understanding.
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Improving interpersonal communication is between individuals or groups.
Any individual or group seeking to enhance their communication skills.
Improving interpersonal communication can be achieved through active listening, empathy, and effective verbal and nonverbal communication.
The purpose of improving interpersonal communication is to create better understanding, strengthen relationships, and resolve conflicts.
Information such as communication techniques, barriers to effective communication, and strategies for improvement.
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