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Telephone triage and advice for potential cases of equine colic Guidance for veterinary practice teamsters resource has been developed as part of the Vet React campaign by the University of Nottingham's

How to fill out telephone triage and advice

How to fill out telephone triage and advice

1. Begin by greeting the caller and asking for their name and telephone number.
2. Obtain relevant personal information such as age, gender, and medical history.
3. Ask the caller to describe their chief complaint or reason for calling.
4. Use specific questioning techniques to gather additional information about the symptoms or concerns.
5. Use a telephone triage and advice tool to assess the urgency and severity of the situation.
6. Provide appropriate advice and guidance based on the assessment, following established protocols or guidelines.
7. Document the details of the call, including the assessment, advice given, and any follow-up instructions.
8. Ensure the caller understands and is satisfied with the advice provided before ending the call.

Who needs telephone triage and advice?

1. Telephone triage and advice is beneficial for individuals who need non-emergency medical assistance or guidance.
2. This includes individuals with minor illnesses or injuries, individuals seeking follow-up advice after a medical procedure or treatment, or individuals in need of general health information or resources.
3. It is particularly useful for individuals who may not have direct access to healthcare providers or need immediate assistance when their primary care physician's office is closed.
4. Telephone triage and advice can help in determining the appropriate level of care, provide reassurance and support, and offer guidance on self-care measures or when to seek further medical attention.

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What is telephone triage and advice?

Telephone triage and advice is a process where trained professionals assess the urgency and severity of a patient's condition over the phone, providing guidance on the appropriate course of action.

Who is required to file telephone triage and advice?

Healthcare professionals and facilities that offer telehealth services or telephone consultations are required to file telephone triage and advice.

How to fill out telephone triage and advice?

Telephone triage and advice forms should be filled out with detailed information about the patient's symptoms, medical history, and the advice given by the triage nurse or healthcare provider.

What is the purpose of telephone triage and advice?

The purpose of telephone triage and advice is to offer timely and appropriate healthcare guidance to patients who may need medical attention but are unable to visit a healthcare facility.

What information must be reported on telephone triage and advice?

Information such as the patient's demographic details, symptoms, assessment findings, advice given, and follow-up instructions must be reported on telephone triage and advice forms.