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SOS BUSINESS RULES AND DEFINITIONS
REFERENCE GUIDE
INTERACTIVE VOICE RESPONSE (IVR) PROCEDURES
The AOSIS Interactive Voice Response (IVR) functionality allows you to select predefined
IVR scripts,
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What is interactive voice response ivr?
Interactive Voice Response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad.
Who is required to file interactive voice response ivr?
Businesses or organizations that use IVR systems are typically required to file IVR reports.
How to fill out interactive voice response ivr?
To fill out an IVR report, you will need to gather information on call volume, call duration, call completion rates, and other relevant data.
What is the purpose of interactive voice response ivr?
The purpose of IVR is to automate interactions with callers, such as routing calls, gathering information, and providing self-service options.
What information must be reported on interactive voice response ivr?
Information such as call volume, call duration, call completion rates, and any issues or challenges encountered with the IVR system.
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