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SOS BUSINESS RULES AND DEFINITIONS REFERENCE GUIDE INTERACTIVE VOICE RESPONSE (IVR) PROCEDURES The AOSIS Interactive Voice Response (IVR) functionality allows you to select predefined IVR scripts,
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Interactive Voice Response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad.
Businesses or organizations that use IVR systems are typically required to file IVR reports.
To fill out an IVR report, you will need to gather information on call volume, call duration, call completion rates, and other relevant data.
The purpose of IVR is to automate interactions with callers, such as routing calls, gathering information, and providing self-service options.
Information such as call volume, call duration, call completion rates, and any issues or challenges encountered with the IVR system.
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