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Residential Services Complaints Procedure Any complaints received by Residential Services are dealt with in accordance with the Universities Student Complaints procedure. Complaints are dealt with
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01
Start by identifying the specific department or individual you want to address your complaint or compliment to.
02
Clearly state the nature of your complaint or compliment in a concise and respectful manner.
03
Provide any relevant details, such as dates, times, names, and specific incidents, that will help the department understand the issue.
04
If possible, suggest a resolution or improvement that you would like to see.
05
Include your contact information, such as your name, phone number, and email address, so that the department can follow up with you if necessary.
06
Review your complaint or compliment before submitting it to ensure it is clear, accurate, and free from any offensive language or personal attacks.
07
Submit your complaint or compliment through the designated channels, such as an online form, email, or a physical letter.
08
Keep a record of your complaint or compliment and any communication regarding it for future reference, if needed.
09
Follow up with the department if you do not receive a response within a reasonable timeframe.

Who needs complaints and complimentsdepartment of?

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Anyone who has experienced a negative or positive interaction with a specific department or individual can make use of the complaints and compliments department.
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Customers, clients, employees, or members of the public who have feedback, concerns, or appreciation to express regarding a specific department's performance may need to contact the complaints and compliments department.
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The department often acts as a mediator between the individual and the department in question, helping to address any issues or improve service quality.
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By submitting complaints or compliments to the department, individuals can contribute to the ongoing improvement of services and hold departments accountable for their actions.
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The complaints and compliments department is responsible for addressing feedback from customers or clients, handling grievances, and recognizing positive service experiences within an organization.
Any individual or entity, such as customers, clients, or stakeholders, who has experienced a service issue or wishes to acknowledge good service can file complaints and compliments with the department.
To fill out a complaint or compliment, an individual typically needs to provide necessary personal information, details about the incident or service experience, and any relevant documentation or evidence.
The purpose of the complaints and compliments department is to gather, investigate, and address feedback, improve service delivery, and enhance customer satisfaction and trust in the organization.
Information that must be reported includes the nature of the complaint or compliment, date and time of the incident, names of involved parties (if applicable), and specific details about the service or interaction.
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