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Severn Hospice
Complaints Procedure
For users of Severn Hospice services
Severn Hospice strives to provide the best possible standard of service to meet the needs of
patients, their relatives and
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How to fill out severn hospice complaints procedure

How to fill out severn hospice complaints procedure
01
Begin by obtaining a copy of the Severn Hospice Complaints Procedure.
02
Familiarize yourself with the contents of the procedure to understand the steps involved.
03
Start by documenting your complaint in writing. Provide detailed information about the nature of your complaint, including dates, times, people involved, and any supporting evidence.
04
Once your complaint is prepared, submit it to Severn Hospice either by email, through their website's complaint form, or by mailing a physical copy to the provided address.
05
Ensure that you provide your contact information accurately so that Severn Hospice can reach you for further communication regarding your complaint.
06
After submitting your complaint, you will receive an acknowledgment of receipt from Severn Hospice.
07
The complaint will then be thoroughly investigated by the appropriate department or personnel at Severn Hospice.
08
During the investigation, Severn Hospice may contact you for additional information or to clarify any aspects of your complaint.
09
Once the investigation is complete, you will be informed of the outcome and any actions taken as a result of your complaint.
10
If you are unsatisfied with the response or resolution provided by Severn Hospice, you may have the option to escalate your complaint further through their designated appeals process, as outlined in the Complaints Procedure.
Who needs severn hospice complaints procedure?
01
Anyone who has a complaint regarding the services provided by Severn Hospice can make use of the Severn Hospice Complaints Procedure. This can include patients, their families, visitors, volunteers, or any other individuals who have had direct or indirect experience with Severn Hospice and feel the need to express their concerns or dissatisfaction.
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