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FOR OFFICE USE ONLYApplication Formalization No. AcceptedRejected Program and Project Management Service Management and Designating Misconstructions AND GUIDELINES FOR APPLICANTS 1. Applications for
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What is service management and design?
Service management and design is the process of planning, implementing, managing, and improving services to meet the needs of customers.
Who is required to file service management and design?
Anyone involved in providing services or managing service delivery may be required to file service management and design.
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Service management and design can be filled out by documenting the service offerings, service levels, service agreements, and other relevant information.
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The purpose of service management and design is to ensure that services meet the needs of customers, are delivered effectively and efficiently, and can be continuously improved.
What information must be reported on service management and design?
Information such as service descriptions, service levels, service agreements, performance metrics, and improvement plans must be reported on service management and design.
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