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PHILIPPINE BIDDING DOCUMENTS (As Harmonized with Development Partners)Procurement of Contact Center Service Government of the Republic of the PhilippinesInformation and Communications Technology Service
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Contact center service is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone.
Any business or organization that operates a contact center service is required to file.
The contact center service form must be filled out accurately with all the necessary information and submitted to the appropriate regulatory agency.
The purpose of contact center service is to provide efficient and effective customer service and support.
The information that must be reported on contact center service includes the number of calls received, average call duration, and customer satisfaction ratings.
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