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TACOMA PUBLIC UTILITIES REQUEST FOR PROPOSALS CUSTOMER ENGAGEMENT PORTAL TECHNOLOGY AND SERVICES SPECIFICATION NO. PI200019FForm No. SPEC010BCity of Tacoma Public Utilities REQUEST FOR PROPOSALS PI200019F
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Customer engagement portal technology is a software platform that businesses use to interact and communicate with their customers. It typically includes features such as messaging, feedback collection, and customer support tools.
Any business that uses customer engagement portal technology to interact with their customers is required to file information related to this technology.
To fill out customer engagement portal technology, businesses need to provide detailed information about the features and functionalities of the software platform they are using, as well as how it is being used to engage with customers.
The purpose of customer engagement portal technology is to enhance the communication and interaction between businesses and their customers, ultimately leading to improved customer satisfaction and loyalty.
Businesses must report information such as the name of the software platform, the features it includes, how it is being used to engage with customers, and any relevant metrics or data related to customer interactions.
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