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Complaints Policy and Procedure 2020 The Midland Academies TrustCompany SecretaryReview Date: Spring Term 2020Next Approval: Spring Term 2023Contents Complaints Policy and Procedure 2020 1. Introduction 2.
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How to fill out complaints policy and procedure

01
Start by stating the purpose of the complaints policy and procedure.
02
Provide guidelines on how to submit a complaint, including the necessary information to be included.
03
Clearly outline the steps involved in the complaint handling process.
04
Specify the expected timeline for acknowledging and resolving complaints.
05
Ensure confidentiality and privacy of complainants throughout the procedure.
06
Define the roles and responsibilities of those involved in handling complaints.
07
Establish a fair and unbiased investigation process for handling complaints.
08
Provide options for appealing decisions if the complainant is not satisfied.
09
Include a section on documenting and tracking complaints for future reference.
10
Regularly review and update the complaints policy and procedure to ensure its effectiveness.

Who needs complaints policy and procedure?

01
Anyone operating a business or organization can benefit from having a complaints policy and procedure.
02
Employees, customers, clients, or any individual interacting with the organization may need to make a complaint.
03
It ensures that complaints are handled in a structured and transparent manner, promoting accountability and resolving issues efficiently.
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Complaints policy and procedure is a set of guidelines and steps that an organization follows to address and resolve complaints from stakeholders.
All organizations are required to have a complaints policy and procedure in place to handle complaints effectively.
To fill out complaints policy and procedure, organizations should outline the process for submitting complaints, investigating them, and providing resolutions.
The purpose of complaints policy and procedure is to ensure that complaints from stakeholders are addressed and resolved in a timely and fair manner.
Complaints policy and procedure should include details on how complaints can be submitted, who will investigate them, and how resolutions will be provided.
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