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GRAHAM HIGH SCHOOL Guidance and Procedures for Dealing with School Complaints Adopted by the Full Governing Body Signed: Chair of Governors Mr D Wilkinson Date: 19TH October 2016 Review by: October
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How to fill out school complaints procedures guidance

01
Start by familiarizing yourself with your school's complaints procedures guidance document. It may be available on the school's website or can be obtained from the school office.
02
Read through the document carefully to understand the steps involved in filing a complaint.
03
Identify the specific issue or complaint you wish to raise. Be clear and concise in describing the problem.
04
Gather any relevant evidence or documentation that supports your complaint. This may include emails, letters, or other communications.
05
Follow the instructions provided in the complaints procedures guidance document to submit your complaint. This may involve completing a complaint form or writing a formal letter.
06
Ensure that you provide all the necessary details required by the school, such as your name, contact information, and any previous attempts made to resolve the issue informally.
07
Submit the complaint according to the specified method (e.g., in person, by email, or by post).
08
Keep a copy of your complaint and any supporting documents for your records.
09
Wait for a response from the school. The timeframe for response may be outlined in the complaints procedures guidance document.
10
If you are not satisfied with the outcome or if the issue remains unresolved, follow any further steps or escalation procedures outlined in the guidance document.
11
Consider seeking advice or support from relevant organizations, such as educational advocacy groups or legal professionals, if needed.
12
Remember to remain respectful and professional throughout the complaints process. Keep communication concise and focused on the issue at hand.

Who needs school complaints procedures guidance?

01
School complaints procedures guidance is useful for anyone who has a complaint or concern related to their school. This can include parents/guardians, students, teachers, school staff, or any other individuals directly or indirectly involved with the school.
02
It provides a structured and transparent process for raising and addressing complaints, ensuring that they are handled in a fair and equitable manner.
03
By following the guidance, individuals can navigate through the complaints process effectively and increase the likelihood of a satisfactory resolution.
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School complaints procedures guidance is a set of guidelines and protocols for addressing and resolving concerns or grievances within a school setting.
All educational institutions must have a school complaints procedures guidance in place.
School officials or administrators can provide assistance in filling out the school complaints procedures guidance.
The purpose of school complaints procedures guidance is to ensure that complaints are handled in a fair, transparent, and timely manner.
The school complaints procedures guidance should include details on how complaints can be submitted, the investigation process, and resolution protocols.
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