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Financial Services Commission of Ontario 5160 Yong Street Box 85 Toronto, Ontario M2N 6L9 COMPLAINT HANDLING PROTOCOL FORM Company Name Company License Number (For FCO use) COMPANY/OMBUDSMAN LIAISON

How to fill out complaint handling form

How to fill out a complaint handling form:

1. Start by reading the instructions: Before filling out the complaint handling form, it is important to carefully read and understand the instructions provided. This will help ensure that you provide all the necessary information and follow the correct process.
2. Provide your personal details: Begin by entering your personal information such as your full name, contact number, and address. This information is crucial for the organization to identify and contact you regarding your complaint.
3. Specify the nature of your complaint: Clearly state the reason for your complaint in a concise and specific manner. This helps the organization understand the issue you are facing and allows them to address it appropriately.
4. Include supporting evidence: If possible, attach any relevant documents or evidence that support your complaint. This can include receipts, photographs, or any other relevant information that can help validate your claims.
5. Describe the desired outcome: Clearly state what resolution or outcome you are seeking from the organization. This can help the person handling your complaint understand your expectations and work towards addressing them.
6. Sign and date the form: Once you have completed filling out the complaint handling form, ensure that you sign and date it. This signifies that the information provided is true and accurate to the best of your knowledge.

Who needs a complaint handling form:

1. Customers: Customers who have encountered a problem or issue with a product or service provided by an organization may need a complaint handling form. This form allows them to formally voice their concerns and seek a resolution.
2. Employees: In some cases, employees may need to lodge a complaint against their employer or colleagues. A complaint handling form provides them with a structured way to communicate their grievances and seek intervention.
3. Stakeholders: Stakeholders such as investors, partners, or suppliers who have a complaint against an organization may also require a complaint handling form. This enables them to address their concerns and seek appropriate actions.

Overall, a complaint handling form benefits anyone who wants to express dissatisfaction or concerns and seek a resolution from an organization. It provides a formal and documented way to communicate and ensures that the complaint is properly addressed.

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