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Customer service refers to the assistance and support provided to customers before, during, and after their purchase to ensure a positive experience.
Businesses that engage in transactions with customers and keep records of customer service interactions are typically required to file customer service reports.
To fill out a customer service report, gather relevant information such as customer details, date of service, nature of the service provided, and any follow-up actions taken.
The purpose is to track customer interactions, gather feedback, and improve service delivery based on customer experiences.
Required information typically includes customer name, contact information, date of service, description of the service, and satisfaction feedback.
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