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VALLEY ENERGY CUSTOMER AND PUBLIC AWARENESS & EDUCATION PROGRAM Rev. March 20, 2019INDEX RESECTION 1: GENERAL Purpose Regulatory Documentation Methods Audience Administration/Implementation Program
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Customer and public awareness refers to the understanding and knowledge that consumers and the general public have regarding products, services, and important issues that may affect them. It includes information about rights, safety, and available resources.
Businesses and organizations that provide goods or services to the public, particularly those regulated by government agencies, are typically required to file customer and public awareness reports.
To fill out customer and public awareness, entities must gather relevant data, complete required forms accurately, provide necessary details about their operations, and submit the forms according to the guidelines set by the regulatory authority.
The purpose of customer and public awareness is to ensure that consumers are informed about their rights, the products they use, and any risks associated with those products, thereby promoting informed decision-making and safety.
Reported information typically includes the details of the products or services offered, safety information, customer feedback, compliance with regulations, and measures taken to enhance consumer understanding.
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