Get the free Ice Arena Front Desk Manual - Oak Lawn Park District

Front Office Training Manual Outline I. Mission Statement and Chain of command Pg. 2-3 II. Front Desk Job Duties A. Phone Service B. Customer Service C. Handling Daily Transactions Pg. 4-5 III. Opening

How to fill out ice arena front desk

How to fill out ice arena front desk:

1. Greet visitors: As the front desk staff at an ice arena, it is essential to warmly greet all visitors who walk through the door. Make sure to provide a friendly and welcoming atmosphere.
2. Answer inquiries: Be prepared to answer any questions that visitors may have regarding the ice arena. This can include information on public skating sessions, ice hockey games, skate rentals, pricing, and any other relevant information.
3. Handle reservations: Many ice arenas offer the possibility of booking ice time for events, training sessions, or private parties. You will need to efficiently manage these reservations, ensuring accuracy and proper scheduling.
4. Cash handling and ticket sales: If the ice arena charges admission fees or offers ticket sales for events, it will be your responsibility to handle cash transactions and issue tickets to customers. Attention to detail and accuracy are crucial in this role.
5. Provide customer assistance: Visitors may require assistance with finding their way around the ice arena, locating dressing rooms, or understanding the various amenities available. Be knowledgeable about the facility and ready to provide helpful guidance.
6. Maintain cleanliness: Keeping the front desk area clean and organized is essential. Regularly tidy up the space, ensure that any promotional materials are visible, and maintain a professional appearance.

Who needs ice arena front desk:

1. Ice arena visitors: Anyone who visits the ice arena, including skaters, spectators, and event attendees, may require assistance or have questions that need to be addressed. The front desk staff is there to assist them.
2. Coaches and trainers: Coaches or trainers who hold practice sessions or training camps at the ice arena may need to communicate with the front desk staff about their scheduling needs or any other requirements.
3. Event organizers: Individuals or organizations who plan events at the ice arena, such as tournaments or competitions, may collaborate with the front desk staff for reservations, ticket sales, or general inquiries.
4. Administrative staff: The front desk staff often works closely with the administrative team at the ice arena. They may assist with administrative tasks, help with customer service, or provide support during events.
5. Ice arena management: The management of the ice arena relies on the front desk staff to ensure smooth operations, handle customer inquiries, and provide essential support to both visitors and other staff members.

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What is ice arena front desk?

Ice arena front desk is the designated area within an ice arena where customers can purchase tickets, make inquiries, and receive information.

Who is required to file ice arena front desk?

Ice arena staff members or management are typically responsible for filling out the ice arena front desk.

How to fill out ice arena front desk?

Ice arena front desk can be filled out by recording the necessary information such as customer transactions, inquiries, and other relevant details on a daily basis.

What is the purpose of ice arena front desk?

The purpose of ice arena front desk is to provide customer service, handle ticket sales, and maintain records of customer interactions at the ice arena.

What information must be reported on ice arena front desk?

Information that must be reported on ice arena front desk includes customer names, ticket purchases, inquiries, complaints, and any other relevant details.