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Marketing Coordinator Department: Customer Service Department Location: Anchorage FLEA: Reports To: External Relations Manager Approved By: Jens Larcenies Revision Date: November 14, 2017, Effective
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The customer service department is a division within an organization responsible for managing customer inquiries, complaints, and providing support to enhance customer satisfaction.
Typically, any business or organization that has a customer service department must file necessary reports or documentation related to customer interactions and services provided.
To fill out forms for the customer service department, provide accurate information regarding customer interactions, feedback, and any relevant metrics according to the required guidelines.
The purpose of the customer service department is to ensure customer satisfaction, resolve issues, and maintain a positive relationship between the company and its customers.
Information that must be reported includes customer inquiries, complaint resolutions, wait times, service quality metrics, and customer feedback.
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