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CO N E C T I C U T MAINE M A S AC H U S E T TS Fall 2014 Training Courses NEW HAMPSHIRE N E W YO R K RHODE ISLAND Performance Management * (Dealing with Difficult People) VERMONT Tuesday, October
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How to Deal with Difficult People:

01
Identify the problem: The first step in dealing with difficult people is to identify the specific behaviors or actions that are causing the issue. This can help you understand the root cause of their behavior and come up with effective strategies to address it.
02
Stay calm and composed: When dealing with difficult people, it is important to remain calm and composed. Responding with anger or frustration will only escalate the situation and make it harder to find a resolution. Take deep breaths, stay focused, and maintain a positive attitude.
03
Listen actively: One of the key aspects of dealing with difficult people is actively listening to their concerns and frustrations. Give them an opportunity to express themselves and truly understand their point of view. This can help in finding common ground and resolving conflicts more effectively.
04
Empathize with their perspective: It is important to put yourself in the shoes of the difficult person and try to understand their perspective. This does not mean condoning their behavior but rather acknowledging their feelings and emotions. Showing empathy can help create a more positive and cooperative environment.
05
Choose your battles wisely: Not every disagreement or conflict is worth your time and energy. Assess the situation and determine whether it is worth engaging in a discussion or confrontation. Sometimes, it is better to let go of minor issues and focus on maintaining a peaceful and productive atmosphere.
06
Set clear boundaries: When dealing with difficult people, it is essential to establish and communicate clear boundaries. Let them know what behavior is acceptable and what is not. This helps in establishing mutual respect and maintaining appropriate professional or personal relationships.
07
Find common ground: Look for areas of agreement or shared interests with the difficult person. Finding common ground can help in building rapport and improving communication. Focus on areas where you can work together towards a common goal, rather than focusing on differences.
08
Seek professional help if needed: If you find it challenging to deal with a difficult person, especially in a professional or work environment, consider seeking help from a supervisor, manager, or HR department. They can provide guidance and support in managing difficult individuals, ensuring a healthy work environment for everyone.

Who needs dealing with difficult people?

01
Managers and supervisors: Dealing with difficult people is a crucial skill for managers and supervisors who are responsible for maintaining a positive work environment and addressing conflicts within a team.
02
Customer service representatives: Customer service professionals often encounter difficult customers or clients. Having the ability to remain calm and resolve conflicts effectively is essential in providing excellent customer service.
03
Mediators and negotiators: Professionals who work in mediation or negotiation roles frequently come across challenging individuals. They need to be skilled in handling conflicts and finding mutually beneficial solutions.
04
Team leaders: Team leaders are responsible for managing diverse individuals and personalities within a team. Dealing with difficult people is an essential aspect of their role to ensure team cohesion and productivity.
05
Individuals in personal relationships: Difficult people can exist in personal relationships as well. Learning how to deal with them can help in maintaining healthy and harmonious relationships with family members, friends, or partners.
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Dealing with difficult people involves managing interactions with individuals who are challenging, demanding, or uncooperative.
Anyone who interacts with difficult people in a personal or professional setting may need to develop strategies for dealing with them.
Fill out dealing with difficult people by understanding the root cause of the behavior, setting boundaries, and practicing effective communication techniques.
The purpose of dealing with difficult people is to maintain healthy relationships, reduce stress, and enhance productivity in various situations.
Information such as specific behaviors exhibited by difficult individuals, strategies used to address the behavior, and outcomes of the interactions may need to be reported.
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