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CICS Problem Support Bob Sudan Solano us.ibm.com AGENDA Introduction Why and how did we get here? CICS Level 2 Support Center What are the different code areas, and who supports them? What information
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How to fill out CICS problem support:

01
CICS problem support can be filled out by accessing the relevant support form or portal provided by the CICS support team.
02
Fill in the required information such as your name, contact details, and any relevant identification numbers or account information.
03
Clearly describe the problem or issue you are facing, providing as much detail as possible. Include error messages, screenshots, or any other relevant information that can help the support team understand the problem better.
04
Categorize the severity or priority of the problem, if applicable. This helps the support team prioritize and allocate resources accordingly.
05
Submit the completed form or support request.

Who needs CICS problem support?

01
CICS problem support is typically needed by individuals or organizations using CICS (Customer Information Control System) for their mainframe applications.
02
Any user or developer encountering issues or problems with their CICS environment, such as application errors, system crashes, or performance slowdowns, may require CICS problem support.
03
Organizations with dedicated IT support teams or individuals responsible for maintaining and troubleshooting CICS systems may also reach out for problem support to resolve more complex issues beyond their expertise.
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CICS problem support refers to the assistance provided to individuals or organizations encountering issues or difficulties with their CICS (Customer Information Control System) software.
Any individual or organization experiencing problems with their CICS software may file a CICS problem support request.
To fill out a CICS problem support request, you need to provide detailed information about the issue you are facing, including the steps to reproduce the problem, any error messages received, and relevant system configurations.
The purpose of CICS problem support is to assist individuals or organizations in resolving technical issues or difficulties they encounter while using CICS software.
When filing a CICS problem support request, it is important to provide information such as the CICS software version, operating system details, error messages, logs, and any other relevant information related to the issue.
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