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INTERNET BANKING SERVICE QUALITY AND LOYALTY IN PEN ANG, MALAYSIAN YOKE LENGUNIVERSITI GAINS MALAYSIA 2008INTERNET BANKING SERVICE QUALITY AND LOYALTY IN PEN ANG, MALAYSIAN YOKE LENGResearch report
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Internet banking service quality refers to the level of service provided by a financial institution through their online banking platform.
Financial institutions offering internet banking services are required to file internet banking service quality.
Internet banking service quality can be filled out by providing detailed information about the services offered, customer satisfaction levels, security measures, and any improvements made.
The purpose of internet banking service quality is to ensure that customers have a positive experience using online banking services and that the services meet industry standards.
Information such as service uptime, response time, customer feedback, security measures, and any issues or improvements made must be reported on internet banking service quality.
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