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Information & Management 40 (2003) 757768Quality and effectiveness in Web based customer support systems Solomon Natasha,1, Terry Ryan, ×, Magic Agrarian,2 Barros School of Business and Economics,

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Customers or end-users also benefit from quality and effectiveness. They expect products or services to meet their needs and provide value for their investment. This necessitates a focus on quality and effectiveness throughout the entire supply chain.

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