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To The Hong Kong and Shanghai Banking Corporation Limited Cardholder Dispute and Chargeback Section, Card Center: 8/F Tower 2&3 HSBC Center, 1 Sham Mong Road, Kowloon : 1 2 3 8 TRANSACTION DISPUTE

How to fill out cardholder dispute and chargeback

How to fill out cardholder dispute and chargeback

1. Gather all relevant information and documentation related to the dispute or chargeback, including transaction records, receipts, and any correspondence with the merchant.
2. Contact your credit card issuer or bank as soon as possible to report the dispute or initiate a chargeback. Follow their specific instructions and provide all the necessary information they require.
3. Fill out the cardholder dispute form or chargeback request form provided by your credit card issuer or bank. Be detailed and accurate when describing the nature of the dispute and provide any supporting evidence you have.
4. Submit the completed form along with any supporting documentation to your credit card issuer or bank. Make sure to keep copies for your records.
5. Follow up with your credit card issuer or bank regularly to check the status of your dispute or chargeback. Be prepared to provide any additional information or documentation they may request.
6. If your dispute or chargeback is successful, monitor your credit card statement or bank account to ensure that the disputed amount is credited back to you. If not, contact your credit card issuer or bank for further assistance.

Who needs cardholder dispute and chargeback?

1. Any cardholder who believes they have been charged for an unauthorized or fraudulent transaction.
2. Any cardholder who did not receive the goods or services they paid for.
3. Any cardholder who received damaged, defective, or counterfeit goods, or goods that did not meet the promised specifications.
4. Any cardholder who experienced a billing error or was overcharged by a merchant.
5. Any cardholder who was a victim of identity theft or unauthorized use of their credit card.

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What is cardholder dispute and chargeback?

A cardholder dispute refers to a situation where a customer contests a charge made to their credit card account, citing reasons such as unauthorized transactions or dissatisfaction with goods/services. A chargeback is the process initiated by the cardholder's bank to reverse a charge and return the funds to the customer, effectively canceling the transaction.

Who is required to file cardholder dispute and chargeback?

The cardholder, or the individual who used the credit card for the transaction, is required to file the cardholder dispute and chargeback with their bank or credit card issuer.

How to fill out cardholder dispute and chargeback?

To fill out a cardholder dispute and chargeback, the cardholder should collect relevant documentation, fill out their bank's dispute form detailing the transaction in question, provide any supporting evidence (like receipts or correspondence), and submit the form within the required timeframe established by their bank.

What is the purpose of cardholder dispute and chargeback?

The purpose of a cardholder dispute and chargeback is to protect consumers from fraud, unauthorized charges, and to provide a mechanism for resolving issues with transactions that were not completed as expected.

What information must be reported on cardholder dispute and chargeback?

The information that must be reported includes the cardholder's personal details, account information, transaction date and amount, the reason for the dispute, and any relevant documentation or evidence supporting the claim.