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Tandridge Primary School Complaints Policy BASED ON THE MODEL LOCAL AUTHORITY POLICY Complaints 2-Page Complaints Contents Item General principles of complaints Dealing with complaints initial concerns
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01
Start by obtaining a copy of the complaints procedure form from the designated source, such as the company's website or customer service department.
02
Read through the instructions carefully to understand the requirements and the information that needs to be provided.
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Begin filling out the form by entering your personal details, such as your name, contact information, and any relevant account or reference numbers.
04
Clearly state the nature of your complaint in the designated section, providing as much detail as possible. Include dates, times, names of involved parties, and any supporting evidence you may have.
05
Use a respectful and professional tone throughout the form, focusing on expressing your concerns and providing a clear explanation of the issue you are experiencing.
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If applicable, include any previous communication or actions you have taken regarding the complaint, including any attempts to resolve the matter.
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Make sure to complete all required fields and double-check the form for accuracy before submitting it. If there are any attachments or supporting documents required, ensure they are securely attached to the form.
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Once the form is filled out and reviewed, submit it according to the instructions provided. This may involve mailing it to a specific address or submitting it electronically through an online portal.

Who needs complaints procedure - Sandridge?

01
Customers or clients who have encountered an issue or problem with a product, service, or interaction with the Sandridge company may need to use the complaints procedure.
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Employees who have experienced any form of misconduct, harassment, or unfair treatment within the Sandridge organization may also need to utilize the complaints procedure to report and address their concerns.
03
Suppliers or partners who have encountered any issues or disputes in their business dealings with Sandridge may find it necessary to follow the complaints procedure to rectify the situation and seek resolution.
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Any individual or entity that has a legitimate complaint or grievance that directly involves or impacts Sandridge and requires formal resolution can benefit from utilizing the complaints procedure.
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Complaints procedure - Sandridge refers to the formal process in place for individuals or employees to raise concerns or complaints within the Sandridge organization.
Any individual or employee within the Sandridge organization who has a concern or complaint is required to file a complaints procedure.
To fill out the complaints procedure at Sandridge, individuals can typically submit their concerns or complaints through an online portal, email, or directly to the HR department.
The purpose of the complaints procedure at Sandridge is to provide a formal mechanism for individuals to raise concerns, report grievances, and seek resolutions within the organization.
Individuals filing a complaints procedure at Sandridge are typically required to provide details of the issue or concern, any relevant supporting information, and their contact information for follow-up.
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