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LAFAYETTE SCHOOLS CREDIT UNION Job Description TITLE: Help Desk Support Technician DEPARTMENT: Information Technology EFFECTIVE DATE: 10/22/2014 REVISED DATE: CLASSIFICATION: Non-Exempt REPORTS TO:

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What is help desk support technician?

A help desk support technician is a professional who provides technical assistance and support to customers or employees who are experiencing technical issues with their software or hardware.

Who is required to file help desk support technician?

Any company or organization that provides technical support services and employs help desk support technicians may be required to file help desk support technician.

How to fill out help desk support technician?

To fill out help desk support technician, include detailed information about the technical issues reported, steps taken to resolve them, and any follow-up actions needed.

What is the purpose of help desk support technician?

The purpose of help desk support technician is to provide timely and effective technical assistance to customers or employees in need of software or hardware support.

What information must be reported on help desk support technician?

Information such as the date of the technical issue report, description of the issue, steps taken to resolve it, and any additional notes or follow-up actions must be reported on help desk support technician.

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