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COMMONWEALTH OF MASSACHUSETTSDEPARTMENT OF PUBLIC UTILITIES TRANSPORTATION OVERSIGHT DIVISION ONE SOUTH STATION BOSTON, MA 02110 617 3053559January 11, 2021 Dear Carrier, Pursuant to G.L. c. 159B,
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The Department of Public Utilities (DPU) is a state agency responsible for regulating the provision of utility services to ensure that they are safe, reliable, and affordable. This includes oversight of electricity, gas, water, and telecommunications services.
Utilities and service providers that offer regulated services typically must file with the Department of Public Utilities, including companies that provide electricity, gas, water, and telecommunications services.
To fill out the Department of Public Utilities filings, entities must complete the required forms, ensuring all requested information about service operations, financials, and compliance with regulations is accurately provided before submission.
The purpose of the Department of Public Utilities is to protect consumers by ensuring that utility services are provided efficiently, are economically sustainable, and comply with safety standards while also promoting fair rates and practices.
Utilities must report information including financial statements, service quality metrics, customer complaint resolutions, and compliance with safety and operational regulations.
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