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HELP DESK TROUBLE TICKET IT Center, UET PESHAWAR TICKET INFORMATION NAME: DESIGNATION: DEPARTMENT: DATE: DESCRIPTION OF PROBLEM IT Center RESPONSE ASSIGNED TO: DATE: ASSIGNED BY: Signature: INITIAL
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Access the help desk system or platform.
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Click on 'Create New Ticket' or 'Submit a Ticket' button.
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Fill in the required information such as your name, email, and contact number.
04
Select the appropriate category or type of issue from the provided options.
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Provide a detailed description of the problem or request in the designated field.
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Anyone who requires assistance or support regarding a specific issue or request can utilize the help desk trouble ticket system. This includes employees, customers, or any individual who encounters problems with a product, service, or system that is supported by the help desk team. The ticketing system ensures that issues are properly addressed and resolved in a systematic manner.
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A help desk trouble ticket is a record created to document issues or requests submitted by users to the IT support team for resolution or assistance.
Any individual experiencing a technical issue or requiring assistance with IT services is required to file a help desk trouble ticket.
To fill out a help desk trouble ticket, provide a clear description of the issue, include relevant details such as the affected system or application, and attach any necessary screenshots or error messages.
The purpose of a help desk trouble ticket is to systematically track, manage, and resolve user-reported issues, ensuring timely support and efficient communication.
Information that must be reported includes the user's contact details, a summary of the issue, steps to reproduce the problem, and any relevant error codes or messages.
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