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U UTRECHT U UNIVERSITY M ASTER T HESISQuantifying Chatbot Performance by using Data AnalyticsThesis supervisor: Dr. Matthieu B RINKHUISAuthor: Ca's J ONGERIUSSecond thesis supervisor: Dr. Marco S
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How to fill out conversational agents in health

01
Determine the purpose of the conversational agent in health. Are you using it to provide basic information about a specific health condition or to assist with symptom assessment?
02
Gather the necessary information and resources that will be used to fill out the conversational agent. This may include medical databases, research papers, and expert opinions.
03
Define the conversational flow and structure of the agent. Consider the different paths a user may take and how the agent should respond in each scenario.
04
Develop the natural language processing (NLP) capabilities of the conversational agent. This involves training the agent to understand user inputs and generate appropriate responses.
05
Test the conversational agent extensively to ensure it provides accurate and relevant information. Make any necessary adjustments to the NLP model or conversational flow.
06
Deploy the conversational agent and monitor its performance. Collect user feedback and use it to continuously improve the agent's accuracy and user experience.

Who needs conversational agents in health?

01
Patients: Conversational agents in health can provide patients with immediate access to reliable information about their medical conditions, symptoms, and treatments.
02
Healthcare Professionals: Conversational agents can assist healthcare professionals in diagnosing patients, providing treatment recommendations, and answering common medical questions.
03
Caregivers: Conversational agents can help caregivers better understand and manage the health conditions of their loved ones, providing them with peace of mind and confidence in their caregiving abilities.
04
Researchers: Conversational agents in health can be used by researchers to collect data, conduct surveys, and gain insights into patient experiences and preferences.
05
Health Organizations: Conversational agents can be utilized by health organizations to disseminate important public health information, promote healthy behaviors, and provide support to the community.
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Conversational agents in health are virtual assistants or chatbots designed to provide healthcare-related information, support, and services.
Healthcare providers, developers, and organizations utilizing conversational agents in health are required to file.
To fill out conversational agents in health, one must report on the purpose, functionality, data handling practices, and any potential risks.
The purpose of conversational agents in health is to improve access to healthcare information, provide support to patients, and enhance overall healthcare delivery.
Information such as the purpose of the agent, data handling procedures, potential risks, and any user interaction data must be reported.
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