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1. Policy:Customer Concern and Complaint ResolutionPolicy Number:1012 1, Revision 3Effective Date:6/30/2016PURPOSETo encourage prompt resolution of all customer concerns, provide minimum expectations

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How to fill out customer concern and complaint

01

Start by listening attentively to the customer's concern or complaint.

02

Take notes and gather all necessary information about the issue.

03

Ask clarifying questions to ensure you fully understand the problem.

04

Apologize sincerely for any inconvenience caused and express empathy.

05

Offer potential solutions or options to resolve the issue.

06

If required, escalate the concern or complaint to a supervisor or higher authority.

07

Follow up with the customer after resolving the problem to ensure satisfaction.

08

Document the customer concern or complaint, summarizing the issue and resolution.

Who needs customer concern and complaint?

01

Any organization or business that values customer satisfaction and aims to address and resolve customer concerns and complaints effectively.

02

Customer service departments, support teams, and representatives.

03

Customer-centric businesses that prioritize building strong customer relationships.

04

Organizations committed to continuous improvement and maintaining a positive brand image.

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What is customer concern and complaint?

Customer concern and complaint is feedback or issue raised by a customer regarding a product or service.

Who is required to file customer concern and complaint?

Any customer who has a concern or complaint about a product or service is required to file a customer concern and complaint.

How to fill out customer concern and complaint?

Customers can fill out a customer concern and complaint form online or submit it in person at the company's office.

What is the purpose of customer concern and complaint?

The purpose of customer concern and complaint is to address and resolve issues raised by customers in order to improve customer satisfaction.

What information must be reported on customer concern and complaint?

Customer information, details of the concern or complaint, date of the incident, and any other relevant details must be reported on a customer concern and complaint form.

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