Get the free attributes of a good website from a customer service perspective form - pure ltu

2007 046 MASTER S THESIS Attributes of a Good Website from a Customer Service Perspective Mosharaf Hossain Mohammad Haidar Hossain Lule University of Technology D Master thesis Business Administration Department of Business Administration and Social Sciences Division of Industrial marketing and e-commerce 2007 046 - ISSN 1402-1552 - ISRN LTU-DUPP--07/046--SE Websites have no certain place no country they are international. If you have a website then you have limits between something...

Instructions and Help about attributes of a good

Hi She Hymen customer service and experience expert, and today I'm going to share a list of 10 qualities that define outstanding customer service they may confirm what you're already doing and that it's right so the technical assistant research program also known as tarp T AARP says that the winners and outstanding customer service are always number one reliable the service that you provide is always right the first time you honor your promises your Billings are accurate basically you're on time everything's right number two responsive you pay attention to detail you call your customers back quickly you provide prompt service you eliminate the pass around phenomenon number three competent you know who to contact who's in charge of what you understand all aspects of your role number four accessible your easy-to-access by phone the wait time is amenable you offer convenient hours you make all of your contact information easy to find on a website those types of things make you accessible number five courteous you're polite respectful considerate friendly and clean number six you're good at communication you and your team can explain services cost time assurances and excel at problem-solving number seven your credible your trustworthy believable honest and have a good reputation number eight secure you offer no risk or doubt your location is physically safe, and you keep all of your customers information confidential customers feel secure number nine aware be aware of what your customer wants price quality service and appreciation and finally number ten tangible you have a physical facility, or maybe you have a great robust website bottom line is you keep everything up to date, and you deliver a great level of customer service so do you and your company possess all of these qualities the customer's definition of quality is defined as meeting or exceeding these expectations in virtually all of these areas, so I hope you enjoyed this short lesson thank you very much for tuning in this is She Hymen reminding you to always be amazing you

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