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Title: Helpline InternSupervisor: Helpline SupervisorPosition Summary:Information and Referral Helpline interns will offer information and referrals to callers and answer basic questions regarding
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How to fill out information and referral call

01
Start by introducing yourself and your organization.
02
Gather the necessary information from the caller, such as their name, contact information, and reason for calling.
03
Actively listen to the caller's concerns and needs.
04
Provide valuable information and resources that may assist the caller.
05
Offer to connect the caller with appropriate services or organizations if necessary.
06
Take thorough notes of the conversation and any actions taken.
07
Thank the caller for reaching out and offer any additional assistance.
08
Follow any internal procedures or protocols for documenting the call and forwarding relevant information.

Who needs information and referral call?

01
Anyone seeking information or referrals for various services, such as healthcare, social services, counseling, legal aid, employment assistance, etc., can benefit from an information and referral call.

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Information and referral call is a process where individuals or organizations can seek information or assistance by contacting a referral service for resources or support.
Any individual or organization seeking information or assistance may file an information and referral call.
To fill out an information and referral call, individuals or organizations can contact a referral service either by phone, email, or online form and provide details about their needs.
The purpose of an information and referral call is to connect individuals or organizations with appropriate resources or services to address their needs.
Individuals or organizations must report details about their needs, concerns, or requests for assistance on an information and referral call.
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